February 6, 2012
| Our Pledge of Performance |
 Lawton Insurance has provided insurance solutions to many since 1899 & our team prides itself in serving our clients with consistent, unmatched service. We have the resources to meet the needs of the smallest of clients to the largest of clients. You will find solutions at Lawton - whether it’s home, auto, life and health or the most complex and sophisticated needs for today’s business world.Lawton Insurance is a Trusted Choice® agency; an insurance and financial service firm whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy. As a Trusted Choice® agency, the Lawton team is dedicated to you and committed to treating you as a person, not a policy. This commitment means we shall: • Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products. • Guide you through the claims process for a prompt and fair resolution of your claim.  • Help you solve problems related to your coverage or account. • Explain the coverages and options available to you through our agency, at your request. • Return your phone calls and e-mails promptly and respond to your requests in a timely manner. • Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services. • Use our experience and multiple company relationships to customize your coverage as needed. • Commit our staff to continuing education so they may be more knowledgeable in serving you. • Treat you with respect and courtesy. • Conduct our business in an ethical manner. Service, whether it is in response to an insurance claim or general question, is the most important value we offer you. Our team works hard to build a trusted relationship with our customers. We strive to make you feel both comfortable with and confident in our abilities by acting as your consultant. We want you to have the confidence in us that your parents may have had and that your children will have. We are an organization dedicated to our customers. We seek out the best companies that offer the appropriate coverages at a fair price. We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action. |
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